The Travel & Hospitality industry is extremely competitive. Delighted guests are the means to drive new and repeat business. With contact centers a critical touch point for customers and prospects, operators are required to do more with less. For twenty years, InterMedi@ has delighted guests and has delivered operational and call handling efficiencies for the travel/hospitality industry.
Access to a large pool of experienced agents improves call handling efficiencies during peak and non peak times. Feature rich technology and proven processes improve the call customer experience, first call resolutions and optimize cross/upselling opportunities. A dual benefit of lower costs and increased revenues results.
Contact center applications include:
InterMedi@ has been the sole provider of call handling services for one particular Travel/Hospitality client. A 2010 mystery shopper research study of the thirteen largest casino/hotel properties in the United States ranked that client's call handling as number one for the quality of the call handling experience.
