Industries
  Insurance
  Banking
Telecommunications

During the last 21 years, InterMedi@ has handled more than 60 million calls serving consumers and businesses. Included among our long term client relationships are three of the largest telecommunication companies in the United States.

Call handling applications include:

  1. Customer Acquisition
  2. Cross Sales / Upsells
  3. New Connects
  4. Bundle Package Sales
  5. Account Inquiries and Billing
  6. Activation / Disconnects
  7. Customer Retention
  8. Order Entry

Products supported include:

  1. Telephony (local and long distance)
  2. Network Services
  3. Wireless
  4. High Speed Internet
  5. TV

Services provided:

  1. Outsourced Contact Center
  2. Hosted CRM & Telephony Technology
  3. Systems Integration
  4. Co-sourced Contact Center
  5. Data Center Management

More recent experiences concentrated on telesales supporting multimedia campaigns offering bundled packages of local, regional and long distance, internet, TV and wireless services to residential and small business customers. Years of successful program management within InterMedi@, later leveraged InterMedi@ into an expanded role as program managers, outsourcing work to other teleservices agencies.