Contact centers are becoming a multi-channel hub of customer interaction in the pharmaceutical industry serving both consumers and healthcare practitioners. InterMedi@ has been at the forefront of this interaction with our pharmaceutical clients for more than ten years.

Contact center applications include:

1. Direct to consumer campaigns
2. New product launch support
3. Consumer / patient education
4. Adverse effect reporting
5. Patient compliance administration
6. Consumer affairs
7. Telephone Account Management
8. Vacant territory coverage
9. Sales blitzes
10. Database build / account profiling
11. Concierge service
12. Portfolio sales

InterMedi@'s highly trained healthcare specialists have deep experiences effectively communicating with physicians, physician assistants, nurses and consumers. These experiences extend to teledetailing more than $300 million in product sales to physicians, healthcare clinics and practitioners. Services are provided in highly secure, HIPPA compliant outsourced and co-sourced contact centers.