Intermedi@ Marketing Soultions has a long history of providing robust teleservices to governemental organizations and its affiliates. Due to our recognition within the industry, the Federal Government's Office of Personnel Management (OPM) awarded Long Term Care Partners (LTCP) a contract to offer Long Term Care Insurance to the 20 million federal employees and retirees. InterMedi@ Marketing Solutions was selected as the sole teleservices provider to handle highly customized teleserivices capabilities to this large volume of government employees.

Call handling applications include:

1. Customer Acquisition
2. Account Inquiries and Billing
3. Cross Sales / Upsells
4. Multi-tier Call Handling
5. Customer Retention
6. Data Entry

Overall caller satisfaction scores, across all campaign programs, generally ranged between 92 and 97%.