InterMedi@ Marketing Solutions (InterMedi@) is a trusted leader in providing customer contact management solutions in the business process outsourcing industry.

“What sets InterMedi@ apart is experience, the depth and diversity of the Company’s expertise as well as the quality of our people.”

About InterMedi@

Founded in 1983, InterMedi@ Marketing Solutions (InterMedi@) is a trusted leader in providing customer contact management solutions in the business process outsourcing industry.  An array of sophisticated contact center services are provided to Fortune 1000 and others primarily in the communications, insurance, healthcare, financial services and consumer goods industries.  Multi-channel communications including phone, email, social media and chat are supported for both business to consumer and business to business initiatives.  [Read more]

Expert Leadership

InterMedi@’s experience differentiates the Company in the contact center industry. InterMedi@’s senior management team of Company partners and department heads has an average of twenty-five years of experience with the Company. These accumulated experiences across a broad spectrum of industries serving highly regarded brands, bring best practices that are deeply embedded in our organization and processes.  [Read more]

Services

Enterprises need to strike a balance between cost reduction initiatives and the investments needed to enhance the customer experience. These conflicting needs point companies toward contact center outsourcing as in-house operations are often marked by shrinking budgets, dated technology and deferred technology investments. InterMedi@’s services offer a solution for companies that want to provide a differentiating customer experience without making investments in people, processes and technology. The solutions are available on a temporary or permanent basis within an InterMedi@ facility or yours. [Read more]

Quality Assurance

InterMedi@ is a quality and process driven Company with highly documented and refined procedures that ensure the quality of our service delivery. The Quality and Compliance department establishes highly customized base-line standards for each client and is tasked with assuring conformity to corporate and client program processes and applicable regulations. [Read more]

Our Culture

At InterMedi@ we recognize that people are the Company’s most important asset. InterMedi@’s ability to succeed and meet client’s and their customer’s expectation depends largely on the attitude, knowledge and skill set of our people.

At InterMedi@ we are committed to:

  • Treating people with dignity, courtesy and respect
  • Helping people achieve their full potential
  • Encouraging and supporting teamwork
  • Recognizing and rewarding individual and team successes
  • Promoting from within the organization
  • Open communications

People are the most important element of the experience provided in a contact center. Success in an outsource service business comes through hiring the right people, intensive training, ongoing coaching and putting in place processes, technology and an organization that make the people productive and successful. [Read more]

InterMedi@ is a quality and process driven Company with highly documented and refined procedures that ensure the quality of our service delivery.  The Quality and Compliance department establishes highly customized base-line standards for each client and is tasked with assuring conformity to corporate and client program processes and applicable regulations.  InterMedi@ has the capability to operate in both scripted and unscripted environments with strict adherence to client specifications as well as regulatory, privacy and legal guidelines.  InterMedi@ consistently receives the highest ratings from clients for quality and customer satisfaction reflected by the tenure of client relationships.  [Read more]

InterMedi@ was founded in 1983 to create and administer end-to-end, single point of contact customer care and sales solutions. The Company’s niche was to be more than a call center and, therefore, focused and invested in the development of robust, highly customized CRM systems capable of supporting more complicated products, services and transactions. [Read more]

InterMedi@’s corporate offices are in West Chester, PA, a suburb of Philadelphia. The Company operates three contact centers in West Chester, PA, Johnstown, PA and Orangeburg, SC. Existing capacity exceeds 700 workstations. Expansion capacity exceeds 1,000 workstations. [Read more]

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